Data is everything in the new era of customer service
May 23, 2019 0Middle East Logistics News
LONDON, UK, May 23, 2019 /EINPresswire.com/ — Patrik Vesterberg of Teleopti explores the value of WFM data to drive effective CX strategies.
My two previous blogs discussed how resistance to change is the arch nemesis of customer service and …
Data is everything in the new era of customer service